FAQs

1.Where is my order confirmation number?

You will receive an order confirmation number once you've successfully paid for your order online via The Good Cart.

You can will be able to view the confirmation number through the Orders page, or through an email confirmation that will be sent to you.

3.Can I make changes to or cancel my order once it's been placed?

After successfully making an order, we won’t be able to make changes anymore. The Good Cart is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

For further enquiries, please contact our Customer Service Team here.

I am having issues using the coupon/voucher code.

Please check the terms and conditions of your voucher regarding redemption eligibility including but not limited to:
- Voucher Expiration Date
- Voucher Minimum Purchase
- Applicability of voucher to items in the cart
- Other exclusions such as not using the voucher with other discounts, promotions, etc

Each Promo Code will be subject to specific terms & conditions specified at the time the Promo Code is issued (including the length of time to use the code) in addition to those mentioned in these Terms of Sale. Only one Promo Code can be used against an order at any one time and a Promo Code cannot be applied to an order after that order has been placed.

We are unable to accept any responsibility once we have given you a Promo Code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the Promo Code being cancelled.

We reserve the right to amend or remove any offer or discount given by a promotional code or voucher.

4.Is it safe and secure to shop at The Good Cart?

The Good Cart is designed to provide a safe and secure online shopping experience.

Your personal data is kept secure and private during the entire checkout process.
Please refer to our Privacy Policy here for more details.

DELIVERY

5.How can I track my order?

You can check the status of your orders by accessing 'My Account' and click 'Orders'.
You will also receive an e-mail from the courier with a link to track parcel progress.

6.What are your delivery options and how much is shipping?

We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. We do not accept any liability for delayed delivery caused by any third party.

Please note that we are only able to deliver goods to locations in Singapore. The goods will be delivered to the delivery address set out in the Checkout Page. You will not be able to change the delivery address for your order after submission of such order.

Delivery options available to you are as follows:

For purposes of this section, “Business Day” means a day from 9.00 a.m. to 5.30 p.m. in Singapore, excluding Saturdays, Sundays, and gazetted public holidays

7.I was not/ am not available to receive my parcel upon delivery.

Please reach out to the courier directly to make arrangements.

8.What should I do if there's a delay in my delivery?

We're sorry for this! Be assured that our partner courier is working to deliver your goods the soonest. No action is needed on your end, you may continue tracking your parcel from the Orders section or through the courier’s tracking page.

9.Do you process orders during Public Holidays?

Our warehouse and courier partner are closed on Public Holidays; we will process your orders, or ship your parcels on the next working day.

PAYMENT

10.What kind of payment method may I use at thegoocart.com?

You can pay via Credit Card, Shop Pay, Google Pay.

11.Can I request for a refund?

You may apply for the refund of an item in the following circumstances:

• The item was defective, damaged and/or expired on delivery;
• The item delivered to Buyer is materially different from the description or specifications provided by us in the listing of the item; or
• Such other circumstances as may be determined by Unilever from time to time.

Please click here to submit your application.

All refund applications must be submitted within seven (7) calendar days from the date of receipt of the relevant item by you.

Please note that, if required by us, you must return the defective or wrong item to a location designated by us within [ten (10) calendar days] after the return request is raised. Costs incurred by you in fulfilling the return request will be borne by us.

The approval of your request for refund will be made by us in our sole discretion and may be conditional upon fulfilment of any return request raised by us. You acknowledge and agree that our decision is final, conclusive and binding, and covenant and agree that you will not bring suit or otherwise assert any claim against us or our affiliates in relation to such decision.

The outcome of your refund request will be notified to you by email or telephone.

12.What is the return and exchange policy?

The Good Cart does not allow for returns and exchanges if you've changed your mind about a product. However, you may apply for the refund of an item in the following circumstances:

• The item was defective, damaged and/or expired on delivery;
• The item delivered to Buyer is materially different from the description or specifications provided by us in the listing of the item; or

Such other circumstances as may be determined by Unilever from time to time.

13.What if my item was missing, incorrect, damaged, or faulty?

We're sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. Fill up our form here.

Please also include the following details in your form:
- Image of the Item/Parcel(s) received
- Name of Item
- Order Number

Please do not dispose of or throw away any of the items you're writing in about! The Good Cart may arrange to collect the product.

14.What do I do if I had an allergic reaction?

If you've experienced an allergic reaction to one of our products, please get in touch with our Customer Service Team who can help you here.

Your input will help us communicate to the brand involved and find an appropriate solution! Kindly share the following information in the form as well:
- Your order number;
- The full name of the product that caused an allergic reaction; and
- A detailed description of the symptoms experienced
- Photos of the product; and
- Photos of the affected area

Since different skin types and conditions may react differently to a particular product, we always recommend reviewing the listed ingredients to help you identify any sensitivities with certain ingredients.

15.Are your products authentic?

Yes, of course! The Good Cart is an e-commerce platform operated by Unilever International, a global business unit headquartered in Singapore as part of Unilever Asia Private Limited, which is a member of the Unilever Group.

16.Can I get a list of ingredients for a product?

Ingredients list for each product are found under the designated product page.